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The front desk clerk/receptionist performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Develops and maintains office forms and procedures, and assists with administrative tasks.
  2. Answers central telephone system and directs calls accordingly.
  3. Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department.
  4. Operates listed office machines as required.
  5. Prepares outgoing mail; sorts and distributes incoming mail.
  6. Duplicates and distributes materials.
  7. Composes, types and edits correspondence, reports, memoranda and other material.
  8. Assists public with the use of department facilities.
  9. Maintains office supply inventory.

Competencies

  1. Communication proficiency
  2. Ethical Conduct
  3. Flexibility
  4. Initiative
  5. Time Management

Required Education and Experience
Graduation from high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping.
Administrative Assistant
Summary
Under the direct supervision of the vice president this position provides administrative and secretarial support for the vice president and department. In addition to typing, filing and scheduling, performs duties such as financial record keeping, payroll, coordination of meetings and conferences, obtaining supplies, coordinating direct mailings, and working on special projects. Also, answers non-routine correspondence and assembles highly confidential and sensitive information.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Schedules and organizes complex activities such as meetings, travel, conferences and department activities for all members of the department.
  2. Performs desktop publishing. Creates and develops visual presentations for the vice president.
  3. Establishes, develops, maintains and updates filing system for the vice president and the department. Retrieves information from files when needed. Establishes, develops, maintains and updates library of trade journals and magazines.
  4. Organizes and prioritizes large volumes of information and calls.
  5. Sorts and distributes mail. Opens mail for the vice president. Drafts written responses or replies by phone or e-mail when necessary. Responds to regularly occurring requests for information
  6. Answers phones for vice president and marketing department. Takes messages or fields/answers all routine and non-routine questions. Works in cooperation with other system development assistants to cover phones.
  7. Coordinates division of workload with the administrative assistant in community relations.

Competencies

  1. Technical Capacity.
  2. Personal Effectiveness/Credibility.
  3. Thoroughness.
  4. Collaboration Skills.
  5. Communication Proficiency.
  6. Flexibility.

Required Education and Experience

  1. High school diploma.
  2. One year of administrative experience.

Payroll Assistant
Summary
Compile and record employee time and payroll data. May compute employees’ time worked, production and commissions. May compute and post wages and deductions or prepare paychecks.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Compile payroll data such as garnishments, vacation time, insurance and 401(k) deductions.
  2. Poll electronic time clocks (E-time software) and review the downloaded information for completeness and accuracy.
  3. Contact various department supervisors for any missed times.
  4. Process weekly transfer of payroll data to ADP.
  5. Compile internal management reports from payroll system software.

Competencies

  1. Human Resources Capacity.
  2. Financial Management.
  3. Technical Capacity.
  4. Communication Proficiency.
  5. Ethical Conduct.
  6. Time Management.

Required Education and Experience

  1. Associate’s degree (A.A) or equivalent from two-year College or technical school or one or more years of related experience and/or training; or equivalent combination of education and experience.
  2. Two to three years of ADP experience.

Operations Analyst
Summary
The operations manager position manages local scheduling and real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Oversees daily activities of Call center scheduling analysts and call center operations Coordinators to maximize scheduling and real-time utilization of resources; analyzes and recommends part-time, flexible and full-time employee mix for the site.
  2. Interfaces with central operations management to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
  3. Ensures call center operations coordinators manage schedule adherence notifying and escalating within the site and within the network as warranted; ensures communication of real-time staffing changes to network operations coordinators.
  4. Enacts contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in post-mortem analysis of problems providing input for future process improvements.
  5. Approves schedules developed by call center scheduling analysts and works with local management to communicate and fill schedules and handle exceptions.
  6. Reviews ongoing performance results to targets. Takes corrective measures with authorization, escalate as needed.
  7. Participates in daily, weekly, monthly and annual planning process as appropriate.
  8. Performs all duties and responsibilities in a timely and effective mariner in accordance with established company policies to achieve the overall objectives of this position.

Competencies

  1. Technical Capacity.
  2. Problem Solving/Analysis.
  3. Customer/Client Focus.
  4. Decision Making.
  5. Project Management.
  6. Communication Proficiency.

Required Education and Experience

  1. Bachelor’s degree in statistics, operations management, business management or equivalent and 5-7 years previous operations management experience, including forecasting, scheduling and real-time operations management.
  2. Experience in a production or call center environment.
  3. Experience supervising, coaching and developing staff.

Benefits Manager
Summary
Benefits manager is responsible for administration of employee benefits in all company operations. As needed, this position provides special guidance and assistance to all locations on various employee benefit plans. Benefits manager surveys industry and/or community to determine company’s competitive position in employee benefits. This position develops, recommends and installs approved, new or modified plans and employee benefits policies and supervises administration of existing plans. This position develops cost control procedures to assure maximum coverage at the least possible cost to company and employee.
?Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Administer employee benefits programs such as retirement plans; medical, dental, vision plans; life insurance plans; temporary disability programs; and wellness programs.
  2. Evaluate and compare existing company benefits with those of other employers by analyzing other plans, surveys and other sources of information. Plan, develop and/or participate in area and industry surveys. Analyze results of surveys and develop specific recommendations for review by management.
  3. Recommend classes of eligible employees for new or modified plans. Develop census data and solicit insurance companies for quotations. Evaluates quotation and make recommendations to management. Develop company cost information for new plans and make premium cost share recommendations to management.
  4. Install approved new plans or changes to existing plans by preparing announcement materials, plan summary documents and other media for communicating plans to employees. Conduct employee meetings and arrange for enrollment. Advise and counsel management and employees on existing benefits.
  5. Assist in the development of company bargaining proposals for employee benefits and analyze union benefits demands. Obtain and prepare cost data for company and union proposals and final settlements.
  6. Supervise maintenance of enrollment and claims records for all benefits plans.

Competencies

  1. Communication.
  2. Consultation.
  3. HR Expertise.

Required Education and Experience

  1. A bachelor’s degree and five (5) years of experience in benefits administration, OR
  2. A master’s degree in human resource management and four (4) years of experience in benefits administration.

Accountant
Summary
The senior accountant position is responsible for serving as a team leader in the finance department and ensuring the department creates accurate and timely financial records for the organization.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Analyzes accounting records, including financial statements and other financial reports to assess accuracy, completeness and conformance to standards defined within the department.
  2. Works with the accounting manager on appropriate fiscal strategies for the organization.
  3. Reviews records of accounts to ensure accuracy.
  4. Develops systems for the maintenance of financial records, making use of current technologies.
  5. Creates forms and manuals for accounting and bookkeeping personnel.

Competencies

  1. Financial Management.
  2. Collaboration Skills.
  3. Ethical Conduct.
  4. Thoroughness

Required Education and Experience

  1. Bachelor’s degree in accounting or equivalent number of years of experience plus five years of accounting experience.

Budget Analyst
Summary
This position is located in various departments and supports multi-departmental budgeting requirements. The incumbent will perform professional level work in analyzing budgetary data, budgetary requests, and interpreting and applying budget guidelines.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Plans and carries out budget procedures for one or more departments including monthly monitoring of department expenditures and revenues and communicates monitoring status to management; assists departments in the preparation of department budgets and budget materials; reviews and makes recommendations on department budget proposals; assists in the development of multi-year forecast estimates for department expenditures and revenues; reviews department performance measures.?
2. Develops and maintains budget monitoring models and coordinates production of the formal monitoring report.
3. Assists department(s) in preparing proposals and contracts, agenda items and supporting information; explains policies and procedures; and gives advice on management issues.
4. Provides support for senior budget analysts and assists with special studies that require data compilation; analyzes and interprets information in oral and written presentations.
5. Assists, as required, in the preparation of the organization’s forecast.
6. Assists in the fiscal evaluation of proposed legislation.
7. Researches and responds to budget surveys.
Competencies
1. Decision Making.
2. Financial Management.
3. Problem Solving/Analysis.
4. Thoroughness.
Required Education and Experience
1. Bachelor’s degree in business, accounting, finance or similar field.
2. Two years of related experience.

Attachments:

Compensation-….docxHRM-6632-Week….docxInstructor-fe….docx