Information strategy, Business strategy and planning and Technical strategy and
a) To gather, critically analyse, manage and present in meaningful ways
information and data, and
b) To devise risk assessments when solving complex problems in local and
global business environments.
Service design, Service transition and Service operation
a) To monitor, research and interpret the fast changing and global world of
information technology in terms of hardware, networks, software, and tools
d) To implement change management in existing systems when required
Unit Learning
Outcomes addressed:
Upon successful completion of this unit students should be able to:
a. Explain the purpose of the ISO-OSI model and TCP/IP and the significance
to real-world networks such as LANS and the Internet
b. Explain in detail the architecture of LANS, the IEEE 802 standards for station
addresses and frame format, and the operation of LAN switches, and
outline shortcomings in LANS such as security and broadcasts
c. Describe in detail the architecture of the Internet, the operation of routing
tables, routers and the operation of dynamic routing protocols and explain
the purpose of layer 3 protocols and IP in particular, and the main fields in
the IP packet header
d. Describe in detail the features and protocol formats for presentation and
Application layers and outline the basic architecture of the World Wide
Web and Internet email systems
e. Demonstrate basic competency with network discovery tools, dig and
packet capture tools, construct, test and evaluate hypertext documents and
client-side Application protocols