9224

James purchases a new refrigerator from a department store. He pays $1000 for the refrigerator. He receives a ‘one-year manufacturer warranty’ for the product. After one year and two months, the motor in the refrigerator stops working.

James contacts the department store where he purchased the product and asks for a replacement refrigerator. The store attendant apologises and says ‘Sorry, you are out of warranty’.

James seeks your advice as to whether he has a case to get a replacement refrigerator under the Australian Consumer Law.