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Assignment about quality management for IT Assignment details: Write about any organization of your choice(provide us with the name of this organization, a known company)and answer the following questions in details: 1-Write an executive summary of the selected organization stating its mission and vision statement clearly. Henry Ford had a vision of making automobiles an affordable commodity. He believed that autos could be manufactured cheaper so they would be affordable to general society, not just the wealthy. Ford Motor’s mission statement could not be clearer, “One Ford, One Team, One Plan, One Goal”. “One Team” “People working together as lean, global enterprise for automotive leadership, as measured by; “Customer, Employee, Dealer, Investor, Supplier, Union/Council, and Community Satisfaction” “One Plan” “Aggressively restructure to operate profitably at the current demand and changing model mix” “Accelerate development of new products our customers want and value” “Finance our plan and improve our balance sheet” “Work together effectively as one team” “One Goal” “An exciting viable Ford delivering profitable growth for all” (Ford Motor Company, 2011). 2-Describe the purpose of quality management in your selected organization. Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality control, quality assurance and quality improvement.[1] Quality management is focused not only on product and service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. The International Standard for Quality management (ISO 9001:2008) adopts a number of management principles[3] that can be used by top management to guide their organizations towards improved performance. Customer focus[edit] Since the organizations depend on their customers, they should understand current and future customer needs, should meet customer requirements and should try to exceed the expectations of customers.[4] An organization attains customer focus when all people in the organization know both the internal and external customers and also what customer requirements must be met to ensure that both the internal and external customers are satisfied.[5]

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