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Collin’s Parking operates twenty car parks in Melbourne CBD. The city administration has a requirement for a new and innovative system to control its car parks. The new system should therefore be capable to handle the day-to-day operation of each car park, which include: generate tickets (i.e. daily, weekly, monthly, and annual), accept tickets, handle payments, control boom gates, record problems in a log book, and manage security. Detailed information on some aspects of the Collin’s Parking car parking system is listed below. Types of customers There are two types of customers: ordinary customers, who pay every time whenever they use the car park; and fixed customers, who pay a fixed amount in advance to park their vehicles for week(s), month(s) and year in a specific car park. It is compulsory that a fixed customer can only park their vehicles in the designated spaces which are not available to ordinary customers. Tickets Generation Depending on the type of user, the following types of tickets can be generated: (1) a fixed ticket is issued to a named individual or company, and the contact details (i.e. name, mobile number, residential address and emergency details) is recorded. These tickets could be issued for week(s), month(s) and year with a certain expiry date. However, an ordinary ticket is issued for a short term (i.e. daily for few hours or a complete day) stay at the car park. Parking fees Parking fees need to be calculated by using the following mechanism. Fixed customer 1week 50 AUD 2weeks 95 AUD 1 month 150 AUD 3 months 350 AUD 6 months 575 AUD 12 months 800 AUD Ordinary customer Early bird (during weekday’s midnight to 10 AM) 2.5 AUD per hour Normal rate (during weekdays 10 AM to midnight) 5 AUD per hour Early bird (during weekend’s midnight to 10 AM) 5 AUD per hour Normal rate (during weekend’s 10 AM to midnight) 10 AUD per hour Document Preview:

ITC508 – Case Study 1 Collin’s Parking: Car Park System Collin’s Parking operates twenty car parks in Melbourne CBD. The city administration has a requirement for a new and innovative system to control its car parks. The new system should therefore be capable to handle the day-to-day operation of each car park, which include: generate tickets (i.e. daily, weekly, monthly, and annual), accept tickets, handle payments, control boom gates, record problems in a log book, and manage security. Detailed information on some aspects of the Collin’s Parking car parking system is listed below. Types of customers There are two types of customers: ordinary customers, who pay every time whenever they use the car park; and fixed customers, who pay a fixed amount in advance to park their vehicles for week(s), month(s) and year in a specific car park. It is compulsory that a fixed customer can only park their vehicles in the designated spaces which are not available to ordinary customers. Tickets Generation Depending on the type of user, the following types of tickets can be generated: (1) a fixed ticket is issued to a named individual or company, and the contact details (i.e. name, mobile number, residential address and emergency details) is recorded. These tickets could be issued for week(s), month(s) and year with a certain expiry date. However, an ordinary ticket is issued for a short term (i.e. daily for few hours or a complete day) stay at the car park. Parking fees Parking fees need to be calculated by using the following mechanism. Fixed customer 1 week 50 AUD 2 weeks 95 AUD 1 month 150 AUD 3 months 350 AUD 6 months 575 AUD 12 months 800 AUD Ordinary customer Early bird (during weekday’s midnight to 10 AM) 2.5 AUD per hour Normal rate (during weekdays 10 AM to midnight) 5 AUD per hour Early bird (during weekend’s midnight to 10 AM) 5 AUD per hour Normal rate (during weekend’s 10 AM to midnight) 10 AUD…

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