Your organisation is now under new leadership. This new leadership is
determined for your organisation to attain world class excellence. You have been
nominated to be in charge of a taskforce with the ultimate responsibility for:
1. Explaining to the new leadership on how Total Quality Management
(TQM) would enable the organisation to develop better business
functions/operations thus achieving world class excellence.
2. Stating one of the outstanding quality problems you are now facing in
your current role (as a function/department head), and explaining its
background, causes, needs and justification for taking business
improvement actions (in the context of quality).
3. Examining the predominant organisational culture, and identify ways to
promote a more open, vibrant and quality focused culture thus creating
a cooperative and productive work environment conducive to all the
4. Revisiting the organisation’s Vision and Mission statements in order to
reflect your on-going commitment to quality – propose alternatives to
existing statements and provide justifications.
5. Recommending a benchmarking exercise whereby any of the following
is achieved in due course:
a) investment in newer technologies/programs that reduce cost and
b) considering customer’s requirement before anything else. Customer
requirements drive the process management system and
performance measures, OR
c) treating suppliers as partners because a long-term and mutually
beneficial relationship will create long-lasting relationships.
The objective of the benchmarking exercise is threefold: i) to fully understand the
current state of (point a, b, or c) domain, ii) to identify what and how to
benchmark, and iii) to be able to measure the success of the recommended
In your project, you will need to:
1. Describe the purpose of the assignment Task.
2. Provide an overview of the organisation, product/service, clients, and any
other critical information.
3. Capture the above-listed five points in a well-written report to guide the
new leadership in making more confident decisions for the purpose of
providing strategic direction for the organisation.
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